Contact Us
This page explains how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs a casino, a regulator or a support service rather than a review site. If you have spotted an error in one of our free spins pages, want a bonus term double-checked, or need to correct something about a casino not on GamStop that we cover, this is the right place to start.
We are a research and comparison publisher. We do not operate casinos, hold player funds, process withdrawals or manage anyone's account. That distinction matters, because it decides whether we can help you or whether you will get a faster answer somewhere else.
How to reach the editorial team
Write to us through the contact form on lubavitchbrighton.com. To get a useful reply first time, include the following:
- The page on our site you are writing about, or the casino name if it is about a specific brand.
- What you believe is wrong or missing — for example a free spins figure, a wagering multiple, a minimum deposit or a payment method that is no longer available to UK customers.
- Where you saw the correct information, if you have a source. A screenshot of the operator's terms page with a date is ideal.
- The date you checked. Bonus terms at offshore casinos change frequently, and an undated claim is hard for us to verify.
We read everything that comes in. Corrections and evidence-backed complaints about accuracy are handled first, because they affect other readers. General questions about how free spins or wagering requirements work are answered when time allows, and often become new guidance on the site rather than a private reply.
What we cannot do
- Recover a balance or force a withdrawal. We have no access to operator systems and no authority over any casino. Only the operator, and in some cases its licensing body or an alternative dispute resolution service, can act on a payout dispute.
- Remove you from GAMSTOP or shorten an exclusion. Exclusion periods of six months, one year or five years run their course and are managed by GAMSTOP, not by us. Nobody on this site can lift one.
- Open, verify or close an account for you. Identity checks, source-of-funds requests and account closures are handled by the casino's own compliance team.
- Give legal, tax or financial advice. We describe how things generally work in Great Britain; we are not advisers.
- Guarantee an outcome. No review, rating or complaint we publish makes a withdrawal certain or a casino safe.
Where commercial relationships sit
Some links on Non Gamstop Casinos are commercial. If you follow one to a casino and register, we may earn a commission. That funds the research, and it does not decide the order of our lists or the wording of a review. Operators cannot buy a rating, cannot pay to have a limitation removed, and cannot see a review before it is published. If you contact us because you think a write-up reads like an advert, say so plainly — that is exactly the sort of message we want.
Advertising and partnership enquiries go through the same contact form. Please mark them clearly as commercial so they are not mixed in with reader corrections. We do not accept payment for positive coverage, and we do not publish operator-supplied copy as editorial.
The casinos readers write to us about most
Most contact about free spins concerns the headline numbers not matching the small print. Below are the three brands we hear about most often, with the offer exactly as advertised at the date shown on this page and the sort of condition you should check before writing to anyone.
Betmica — the biggest advertised spin count in our list
Betmica sits top of our rankings with an editorial rating of 10.0 and the largest combined package we list: a welcome offer of 570% up to £5,700 plus 270 free spins. Readers contact us about it more than any other brand, usually because the spins arrive in daily tranches rather than all at once, or because winnings from spins carry their own wagering requirement separate from the deposit match.
What matters for a free spins hunter: a package this size is effectively a ceiling, not an expectation. To trigger 570% of £5,700 you would need to deposit £1,000, which is far beyond what most readers stake. The spins themselves are usually tied to nominated slots at a fixed stake value, so the cash value of 270 spins is modest even though the count looks dramatic.
Limitation: large multi-part packages are the hardest to read. Percentage, cap, spin count, spin value, wagering multiple, maximum bonus bet and any cashout limit all interact, and one missed clause can void the lot. Check the full terms on site before depositing; our summary is a starting point, not a substitute.
Kikibet — a high spin count with a currency quirk
Kikibet is rated 9.9 and advertises 350% up to 5,555 £ and 300 free spins. It earns its place here because the spin count is among the highest we list while the deposit match percentage stays more moderate than the headline-chasing packages, which usually means a less punishing wagering total on the cash portion.
What matters here: confirm the account is genuinely denominated in pounds before you deposit. Offshore sites frequently display sterling figures while settling in euros, and a conversion applied at deposit and again at withdrawal quietly erodes a balance. Ask support in writing which currency your account holds.
Limitation: nothing in the advertised offer tells you the wagering multiple, the expiry window or which slots the 300 spins run on. Treat all three as unknown until you have read the promotional terms.
Betninja — a flatter, simpler package
Betninja, also rated 9.9, advertises £1,000 bonus and 100 free spins to all new players. It is the most straightforward of the three: a stated sterling cap and a round spin count, without a percentage multiplier to decode. For readers who find 600% packages off-putting, that simplicity is the appeal.
What matters here: fewer spins is not automatically worse. One hundred spins with a reachable wagering requirement and no cashout cap can be worth more than several hundred spins you can never convert. Compare the maximum you could withdraw from bonus winnings, not the number on the banner.
Limitation: the ceiling is lower than the packages above it, so higher-stakes players will exhaust the offer quickly. "All new players" also still means standard eligibility rules apply — one account per person, household and payment method.
Advertised free spins at a glance
| Casino | Advertised welcome offer | Free spins | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 | 270 | 10.0 |
| Kikibet | 350% up to 5,555 £ | 300 | 9.9 |
| Betninja | £1,000 bonus | 100 | 9.9 |
| WinnerIsland | Up to €1,000 | 100 | 9.9 |
| Zombillion | 250% up to £4,000 | 200 | 9.9 |
| Smash Casino | 600% up to €10,000 slots package | Not stated | 9.7 |
| Nightluck | 805%, up to €6,400 | 280 | 9.7 |
| CoinPoker | 150% up to $2,000 | Not stated | 9.6 |
| Rivo | 1000% up to €10,000 plus 25% cashback | Not stated | 9.6 |
| Daytonaspin | 255% up to £4,500 | 255 | 9.6 |
All figures are as advertised by the operators and correct to 23 September 2026. Ratings are our editors' assessments, not customer review scores. Offers change without notice — verify on the casino's own promotions page before depositing. Our full rankings and reviews sit on the non GamStop casinos comparison page.
Money questions we are asked about repeatedly
Cost and payment queries make up a large share of our inbox, so here is the general shape of it. Taking part costs whatever you deposit — free spins packages are not free in any meaningful sense, because almost all require a qualifying deposit first, and the winnings carry wagering conditions before they can be withdrawn. Genuine no-deposit spins exist but are small and heavily capped.
- Minimum deposits at offshore casinos commonly sit in the £10 to £20 range, though a large percentage-match offer may set its own higher qualifying minimum. Check which applies to the spins.
- Debit cards are the usual sterling route for British customers. Credit cards are prohibited for gambling in Great Britain, and UK banks may decline or flag offshore gambling transactions regardless of the casino's own policy.
- Bank transfers are slower but usually carry the highest limits. Expect a few working days.
- E-wallets are typically the fastest withdrawal route. PayPal availability is the single most common misconception we are contacted about: it is rare at casinos outside the UK Gambling Commission's remit, so confirm it rather than assuming. Prepaid options such as Paysafecard usually work for deposits but not for payouts.
- Cryptocurrency appears widely at these sites and settles quickly, but adds price volatility and a conversion step on top of the usual fees.
- Fees and conversion are where costs hide. A euro- or dollar-denominated account charges you twice on a round trip, and some payment providers add their own gambling handling fee.
Withdrawal timing depends far more on verification than on the payment rail. Identity checks — photo ID, proof of address, and for larger sums source-of-funds documents such as payslips or bank statements — are normal and are usually what holds a payout. Submit them early rather than at the moment you cash out. Many sites also apply daily, weekly or monthly withdrawal caps, which stretch a large win over weeks. If a payout stalls beyond the advertised window, contact the casino in writing first, keep the thread, then escalate to its licensing authority or listed dispute service. We can publish a pattern of complaints; we cannot adjudicate one.
What these casinos actually offer beyond the spins
Free spins attach almost exclusively to slots, which is why the rest of the catalogue often goes unread. The sites we cover generally run:
- Slots — the core library, from low-volatility spinners to high-variance titles where the bankroll swings hard. Published RTP is the figure to look for; volatility tells you how the same RTP is delivered. Free spins are normally locked to a short list of nominated slots.
- Progressive jackpots — pooled prizes that grow across a network. Frequently excluded from bonus play, and rarely contribute to wagering.
- Table games — blackjack, roulette and baccarat in RNG form. These usually contribute 10% or less towards wagering, or nothing at all, so clearing a slots bonus at the tables is generally not possible.
- Live dealer rooms — streamed blackjack, roulette and baccarat with human croupiers. Almost always excluded from free spins offers entirely.
- Mobile play — most of these catalogues run in a browser on a phone without a separate app.
Which studios supply the games decides how familiar the catalogue feels. Check the provider list on site; we do not publish game counts we cannot verify.
The sportsbook running alongside
Several of these operators run a sportsbook beside the casino, often on a shared wallet so one balance covers both. The mechanics differ from casino bonuses in ways worth knowing before you contact anyone about a mismatched offer. Sports promotions are usually free bets rather than spins, with minimum qualifying odds attached — commonly around 1.80 or 2.00 in decimal terms — and the stake is not normally returned with a winning free bet. You will find pre-match and in-play markets, accumulators, bet builders and cash-out on the larger books, plus esports markets on some. Crucially, a shared wallet does not mean shared bonus terms: casino wagering rarely counts sports turnover, and vice versa. Read each set separately.
Legal standing, eligibility and who we can correspond with
We only correspond with adults aged 18 or over. Casinos not on GamStop are licensed overseas — Curaçao is the most common jurisdiction — and are not authorised by the UK Gambling Commission. Accepting British customers is not the same thing as being authorised to serve them, and that distinction carries real consequences.
GAMSTOP is the national self-exclusion scheme covering operators licensed to serve Great Britain. Registering blocks your access to those sites for the period you choose, but it has no reach over operators licensed elsewhere. Where a casino falls outside the Commission's remit, the UK protections you may be expecting — the British complaints route, UKGC-approved dispute resolution, deposit limits mandated by British rules — do not apply. Any dispute runs under the overseas licence instead, and the outcome depends on that regulator's willingness to intervene. Note also that Great Britain and the wider UK are not identical for gambling regulation: Northern Ireland operates under separate legislation.
If you are currently self-excluded, the responsible step is to let the exclusion run rather than seek a way around it. Support is free and confidential: GamCare runs the National Gambling Helpline on 0808 8020 133, open 24 hours a day. Gambling blocking software installed on your devices, plus bank-level gambling transaction blocks, are practical additions to an exclusion. Our responsible gambling guidance sets out deposit and loss limits, self-exclusion and blocking tools in more detail.
Before you write: the quickest route by question type
| Your question | Who to contact first |
|---|---|
| A withdrawal is late or has been refused | The casino's support team in writing, then its licensing authority |
| Your bonus or free spins did not credit | The casino, quoting the promotion name and your deposit time |
| A figure on our site looks wrong | Us, with the page, the correct value and a dated source |
| You want an exclusion lifted early | Nobody can do this. Contact GamCare for support instead |
| Advertising or partnership | Us, marked clearly as a commercial enquiry |
| Data, privacy or site terms | Us, via our terms and conditions |
Common mistakes in messages we receive
- Sending account numbers, full card details or ID documents to us. We never need them, and we will not act on them. Send those only to the operator's verification channel.
- Reporting a "wrong" bonus without a date. Offers change weekly; without a date we cannot tell whether we are out of date or you are looking at a regional variant.
- Asking us to intervene with a casino as though we are its customer service. We have no standing to do so.
- Assuming our editorial rating reflects player reviews. It does not — it is our own assessment of the offer, terms and transparency.
Frequently asked questions
How long does a reply take?
We do not run a staffed support desk, so we cannot promise a fixed response time. Corrections with evidence attached are prioritised. Please do not send duplicate messages — it slows the queue rather than speeding it.
Can you get my free spins credited?
No. Bonus crediting sits entirely with the operator. Contact the casino with your username, the deposit timestamp and the exact promotion name. If you were asked for a bonus code and did not enter it, the offer is usually forfeit and cannot be applied retrospectively.
Will you review a casino if I suggest it?
We take suggestions, though we choose what to cover and we will not commit to a timescale or a favourable verdict. Tell us what makes the site worth a look — free spins terms, sterling support, payout behaviour — rather than sending a referral link.
Who writes the reviews on this site?
Our editorial content is researched and written in-house; this page was last fact-checked on 23 September 2026 by Deirdre Maguire. There is more on how we assess operators and where our revenue comes from on our about page.
Do you share my message with casinos?
No. We do not pass reader correspondence to operators. If a complaint would help other readers, we may describe the issue in general terms in a review, without identifying you.
Choosing where to go next
If your question is about a number on this site, write to us and include the evidence — that is the message we can act on fastest. If it concerns your own money, your own account or your own verification, the operator is the only party that can resolve it, and its licensing authority is the escalation route after that. If gambling has stopped being something you control, step away from the comparison tables entirely and ring the National Gambling Helpline on 0808 8020 133. No offer on this page is worth more than that call.